Privacy Policy
Effective October 1, 2025.
This Privacy Policy explains how Lamptools collects, uses, discloses, and protects your personal information when you visit or use our website. By using this service, you consent to our collection and use of your information in accordance with this Policy.
1. Information We Collect
We may collect the following types of personal information:
Identification Information: Name, email address, phone number, shipping address, and billing address.
Account Information: Username, password (encrypted), and account preferences you provide when creating an account on our website.
Transaction Information: Order details, payment methods (processed via PayPal; we do not store complete payment card information), and purchase history.
Device and Usage Information: IP address, browser type, operating system, device specifications, access time, pages visited, and your browsing patterns when using this service.
Communication Information: The content of emails, messages, or other communications you send to us (e.g., customer support inquiries, feedback).
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including information you provide when creating your account. We collect your personal information when you create an account, access or use the Services, communicate with us, complete a checkout process, or otherwise voluntarily provide us with your personal information.
We automatically collect your personal information through the Services, including when you use our products or services or visit our websites, we collect your personal information through your device, and through the use of cookies and similar technologies.
We collect your personal information from our service providers, including when we entrust them to enable certain technologies (e.g., payment processing, shipping, data analytics) and when they collect or process your personal information on our behalf.
We collect your personal information from our partners or other third parties, such as marketing partners or social media platforms (if you use social media login integrations to access the Services).
3. How We Use Your Information
We will use your personal information for the following lawful purposes:
Processing and fulfilling your orders (e.g., verifying payments, arranging shipments, sending order confirmations).
Manage your account (e.g., update account details, grant access to order history, respond to account-related requests).
Provide customer support (e.g., answer questions, resolve issues, assist with returns or exchanges).
Improve services (e.g., analyze usage patterns, optimize website functionality, develop new products based on user feedback).
If you have opted to receive this information, we will send you marketing messages (e.g., newsletters, promotional offers, product updates).
Ensure security and prevent fraud (e.g., monitor unauthorized access, detect suspicious transactions, comply with anti-fraud regulations).
Fulfill legal obligations (e.g., tax filing, responding to legal requests from authorities).
4. How We Disclose Personal Information
We will never trade, sell, or otherwise provide your personal information to third parties without your consent, except in the following circumstances:
Service Providers: We may share your information with reputable third-party service providers who help us operate the website, conduct business, or provide services to you (e.g., Shopify provides e-commerce platform support, PayPal provides payment processing, logistics carriers provide delivery, IT management, data analytics, customer support, and cloud storage services). These partners agree to keep your information confidential and use it only to fulfill the services we require.
Business and Marketing Partners: We may share information with our business and marketing partners to provide you with marketing services and serve ads to you. For example, we use Shopify to support third-party personalized advertising services based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. You may have the right, under the laws of your place of residence, to instruct us not to share your information in order to show you targeted advertising and marketing messages based on your online activity.
Disclosure Based on Consent: When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as to send you products or through your use of social media plugins or login integrations.
Corporate Affiliates: Sharing information with our affiliates or other companies within our group for business operations, data management, or service improvement.
Business Transactions: In business transactions such as mergers, acquisitions, asset sales, or bankruptcy, your personal information may be transferred as part of business assets (we will notify you of any such transfers via email or prominent notice in the service).
Legal Compliance: We may provide personal information as required by law, regulation, or legal process (such as subpoenas, search warrants, or court orders), or at the lawful request of a public authority. We may also disclose information to enforce any applicable Terms of Service or policies, and to protect or defend the Service, our rights, and the rights of our users or others (e.g., dealing with fraud, security risks, or violations of our policies).
5. Data Security and Retention
Data Security
We take reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encrypting sensitive data (e.g., payment information, passwords) using industry-standard protocols.
Using secure servers and firewalls to prevent unauthorized access to our systems.
Regularly auditing and updating our website and technical infrastructure.
Access to personal information is limited to authorized personnel.
While we strive to protect your data, no security system is absolutely secure. We cannot guarantee the absolute security of your personal information, and you acknowledge that you provide information at your own risk.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to perform legal obligations, to resolve disputes, and to enforce our policies. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection laws.
6. Third-Party Links
This Service may contain links to third-party websites, applications, or services (e.g., social media platforms, payment gateways). This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices or content. We recommend that you review the privacy policies of any third-party websites you access through this Service.
7. Your Rights
Depending on your country or region of residence (e.g., EEA, UK), you may have the following rights regarding your personal information, subject to applicable data protection laws:
Right of Access: Request a copy of the personal information we hold about you.
Right of Correction: Request correction of inaccurate or incomplete personal information.
Right of Erasure: Request the deletion of your personal information (also known as the “Right to be forgotten”) when we no longer have a legitimate reason to retain it.
Right of Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances (e.g., if you dispute the accuracy of the data).
Right of Data Portability: Request that your personal information be transferred to another data controller in a structured, machine-readable format.
Right of Objection: Object to our processing of your personal information for marketing purposes or based on legitimate interests.
Right to Withdraw Consent: You may withdraw any consent you have previously granted us at any time (e.g., for marketing communications).
To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe (in accordance with applicable law) and may need to verify your identity to process the request.
8. Children's Privacy
This service is not available to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child under the age of 13 without parental consent, we will immediately delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request its removal.
9. Cookies
We use cookies and similar tracking technologies (e.g., web beacons, pixel tags) to improve your experience using this service. Cookies are small text files stored on your device that collect information about your browsing activity.
Types of Cookies We Use:
Essential Cookies: Essential to the proper functioning of the service (e.g., enabling checkout, maintaining session information). These cookies cannot be disabled.
Analytics Cookies: Help us analyze how users interact with the service (e.g., most frequently visited pages) to improve service functionality and user experience.
Marketing Cookies: Used to deliver personalized ads and marketing content based on your browsing history and preferences.
Managing Cookies:
You can manage or disable cookies through your browser settings. However, disabling necessary cookies may affect the functionality of the service. For more information on how to manage cookies, please refer to your browser's help documentation.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological advancements. When we make changes, we will revise the "Effective Date" at the top of this policy and publish the updated version in the service. We recommend that you review this policy periodically for any updates.
If you continue to use the service after the updated policy is published, you agree to these changes. If the changes are significant, we may notify you by email or a prominent notice in the service before the changes take effect.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
Company: Guangzhou Shanliuwan Trading Co., Ltd.
Address: Room 102, No. 19, Yunyuan Third Street, Baiyun District, Guangzhou
Email: support@Lamptools.com
Phone: +1 323 840 8563
Our customer support team is available Monday through Friday (closed on weekends and major U.K. holidays) and will respond to your inquiries within 1-2 business day.