Shipping Policy
Lamptools is committed to providing efficient and transparent delivery services to its UK customers. Below is a detailed overview of our delivery terms, schedules, and support information to keep you informed throughout the delivery process.
Order Processing Time
All orders placed with Lamptools will be processed within 1-2 business day (Monday to Friday, excluding weekends and major UK public holidays). The processing includes order verification, product preparation, and delivery to the designated logistics carrier.
Order Cut-off Time
To ensure your order is processed on the same day, please submit your order before 3:00 PM PST. Orders placed after this cut-off time or on non-working days will be processed on the next working day.
Delivery Time
After your order is shipped, the standard delivery time within the UK is 5-7 working days. Please note that delivery times are estimates and may be affected by carrier delays, public holidays, or unforeseen circumstances such as weather or logistics disruptions.
Shipping & Taxes
Shipping: We offer 100% free shipping on all orders to the UK, with no minimum spend required.
Tax-Free: All products shipped to the UK are tax-free; no additional customs duties or VAT will be charged upon receipt.
Delivery Area
Our delivery service is limited to the UK (including England, Scotland, Wales, and Northern Ireland). We currently do not ship to international regions outside the UK.
Order Cancellation
If you wish to cancel your order before it ships, please contact us immediately. We will provide a full refund without any additional handling fees. Standard returns apply once the product has been shipped.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your unique tracking number and carrier information (sent to the email address you provided at checkout).
You can use this tracking number to track the status and location of your package in real time on the carrier's official website.
If you have a Lamptools account, you can track your orders, shipments, and processing information directly in your account control panel. Unregistered users can track their orders using their order number and associated email address through the "Order Tracking" page on our website.
If you have not received a tracking number within 3 business days of order processing, please contact our customer support team for assistance.
Contact Us
If you have any questions, concerns, or issues regarding shipping, delivery, or order tracking, please contact our team:
Company: Guangzhou Shanliuwan Trading Co., Ltd.
Address: Room 102, No. 19, Yunyuan Third Street, Baiyun District, Guangzhou
Email: support@Lamptools.com
Phone: +1 323 840 8563
By placing an order with Lamptools, you agree to abide by this shipping policy. We reserve the right to adjust shipping terms or carriers as necessary and will notify affected customers in advance.