Contact Us
At Lamptools, we value your questions, feedback, and support needs. Below is all the information you need to contact our team, along with our service and response times to ensure a smooth experience for you.
Service Hours
Our customer support team is available to assist you during the following times:
Business Days: Monday through Friday（9:00 am-18:00 pm）
Weekends: Saturday and Sunday (Closed)
Holidays: We observe major U.K. holidays; support services may be limited during these holidays.
Response Time
We strive to process all inquiries promptly. For email and phone inquiries submitted during service hours, you will receive a response within 48 hours (2 business days). Please note that inquiries received outside of business hours, on weekends, or on holidays will be processed on the next business day.
Returns Warehouse Address
For returns or exchanges, please contact our customer support team to obtain a dedicated returns warehouse address. We need your prior confirmation to ensure efficient processing of your package—the returns warehouse address is only provided through the contact methods above.
How We Can Help You
Our team is always ready to assist you with:
Product details, specifications, or compatibility issues
Order status, tracking information, or delivery problems
Returns, exchanges, or refunds
Lighting product technical support
Shopping experience feedback or product suggestions
Contact Us
For any questions, product support, order inquiries, or feedback, please contact us through the following channels:
Company: Guangzhou Shanliuwan Trading Co., Ltd.
Address: Room 102, No. 19, Yunyuan Third Street, Baiyun District, Guangzhou
Email: support@Lamptools.com
Phone: +1 323 840 8563
We are committed to providing friendly and reliable support to ensure you have a pleasant shopping experience at Lamptools. Thank you for choosing our lighting solutions—we look forward to serving you!